Refund policy

 

I strive for happy customers! 

If, for any reason, you are unhappy with what you ordered, simply return it to me unused and in its original packaging with a note requesting that the item be exchanged, replaced, or refunded within 30 days of purchase (see Exclusions below).

PRIOR TO RETURNING YOUR ITEM, please send me an email so I can send you the return address. To expedite your request, include the original packing slip or include your full name, mailing address, and email address. 

Shipping costs are non-refundable. If you return a product and receive a refund, the original cost of shipping will be deducted from the refund amount. You are also responsible for the cost of shipping the item back to me, unless the item was sent in error (see Fulfillment Errors below) or damaged (see Damaged Items below). In those cases, please send me an email to make shipping arrangements.

EXCLUSIONS

PRINT MATERIALS (incl. books and magazines), DIGITAL PATTERNS, and CLEARANCE ITEMS are non-refundable. 

FULFILLMENT ERRORS

Regrettably, mistakes happen. If I make a mistake in fulfilling your order and send you a wrong item, please contact me right away by sending me an email. I will make arrangements for you to return the item free of charge, and I will send you the correct item at no additional cost.

DAMAGED ITEMS

Unfortunately, items may sometimes be damaged during transit. If you receive a damaged item, please contact me right away by sending me an email. I will gladly make arrangements for you to return the damaged item to me free of charge, and I will send you a replacement at no additional cost.